Frequently asked questions

Get help. Find answers.

General

What is Poll Everywhere?
How do people vote, respond, or otherwise send in comments or questions?
How does it work?
How do I teach my audience to participate? What are the best practices from other customers?
What is a poll? Is it the same as a "question" I ask my audience? What is the difference between the different types of polls?
Can I combine multiple questions (polls) into a survey?
How can I prevent profane, abusive, or off-topic responses from being publicly displayed?
What are those numbers or words by each option on a poll? What is a KEYWORD or CODE?
How long are my polls active? When do they auto-stop (auto-close)? When are my keywords released?
Can people vote or respond via the web?
Can an audience respond using Twitter?
What if my audience does not have a phone or a web-enabled device with internet access?
How fast do votes show up?
How many responses per poll (which plan) do I need?
How will my audience know how to vote?
How can I share my poll with remote participants?
How can I share the results of the poll in real time or afterwards?
Is my poll publicly viewable? How do I keep my polls from being found by search engines?
How do I change the look and feel of my poll? Can I set a default template?
What happens if I go over my votes-per-poll (audience size)?
How can I identify participants by name, phone number, or other ID?
How can I restrict who is allowed to vote on a poll?
Can I put people into teams or groups to create competitions?
Can I grade or score responses?
How do I display partial identities next to free text responses, to scare my audience into acting civilized without using the moderation feature?
Can I register participants who don’t have email addresses (like young students)?

SMS Text Messaging

What countries does Poll Everywhere cover for text message response?
Will participants who text message to Poll Everywhere ever receive SMS spam or unwanted text messages later?
Why do US or Canadian participants have to send their text message responses to that weird phone number ("22333" or "37607")?
How can participants elect to never receive text message replies (confirmations) from Poll Everywhere?
How can participants receive help from their mobile phones?
As a paying customer, can I remove the "Powered by PollEverywhere.com" footer on reply messages?
Why do I get a message about "cannot deliver message to this shortcode" or "message blocking is active" or "shortcode error 1051"?
How do I respond to Poll Everywhere using Google Voice, Skype, or Pinger/TextFree?
I am receiving unexpected results on my polls. What's going on?
Why do I get a message saying "keyword not found"?
Can I respond multiple times with a single text message?

Pricing

What about one time events?
How much does it cost?
If I purchase a monthly plan when does the month start and how long does it last?
Do you accept purchase orders?
If someone votes on a poll, are they charged in any way by Poll Everywhere or the cell phone carrier?
I am going to be asking a lot of questions to people over time. Will it be costly for them to participate?
If I want to demo or show off Poll Everywhere, can I get an account or one-time poll for free?
Would Poll Everywhere be interested in sponsoring my charity event in exchange for great exposure?
What is the K-12 classroom size promise?
Can I use Poll Everywhere to charge participants a fee per vote?

Account Management

How can I get a copy of my receipt or invoice?
How can I cancel paid service or downgrade to the Free plan? Will I lose any data?
I forgot to downgrade, but I didn't use the service. Can I get a refund?
How do I add subusers to my account, such as other presenters or employees in my organization?
I am currently on a paid plan. Will I be charged the full amount if I change plan levels?

Technical

Can I embed a live poll in my PowerPoint presentation?
Can I get the results of my poll in a spreadsheet?
Will Poll Everywhere work without an Internet connection?
Which browser versions do you support?
How can I build voting applications with the Poll Everywhere Voting API?
How secure is the voting? Can people cheat?
Can I import many polls at once?
Can I use my own short code?
Is there support for PowerPoint on Mac OS X?
Is there support for OpenOffice presentations on any operating system?
I need more technical support than I can find here. Where do I go?
I am trying to do something custom that Poll Everywhere does not already provide. How can you help me?

Troubleshooting

PowerPoint: The poll does not load after following the instructions
PowerPoint: My slides are not advancing past the slide with an embedded poll
My poll is not loading and is stuck on the loading screen
My poll is not responding to text messages
My PollEv page is not updating or displaying my poll
My participants can only vote once per poll. How can I allow them to vote multiple times?

Students

I already have an account / my email address is already taken. Do I need to delete this account to register as a participant on an instructor’s account?
How do I register as a participant on an instructor's account?
How do I enter my student ID, username, or an alternate identifier?
What information can my instructor see about me?
I have several instructors with Poll Everywhere accounts where I have to pay, as the student. Do I need to pay separately for each of them?
When texting, why do I get a message about 'cannot deliver message to this shortcode' or 'message blocking is active'?
Do I need to certify my phone number? If so, how do I certify my phone number?
My instructor hasn’t received my responses, even though I have registered on their account

Whew, things must be pretty crazy with such a large class!

Lets cover a few things before you make that request:

Everything looks good above, show me the email