Repair Windows PowerPoint app

If you are having trouble with the Poll Everywhere after upgrading or downgrading Office, it’s possible Office or PowerPoint needs to be repaired. Take note of which Office version should be installed and follow these steps:

Solution 1: Repair Office installation

  1. Go to Control Panel > Programs and Features and search for Office.
  2. Click “Modify” button, and select Repair option.

Control Panel

Solution 2: Edit registry TypeLib value

  1. Open the Registry Editor, and go to HKEY_CLASSES_ROOT\TypeLib\
  2. Review the follow registries. Keep only the Key that follow the Office Version you are using.

Excel

HKEY_CLASSES_ROOT\TypeLib\{00020813-0000-0000-C000-000000000046}\

  • 1.7 is for Office 2010
  • 1.8 is for Office 2013
  • 1.9 is for Office 2016

Word

HKEY_CLASSES_ROOT\TypeLib\{00020905-0000-0000-C000-000000000046}\

  • 8.5 is for Office 2010
  • 8.6 is for Office 2013
  • 8.7 is for Office 2016

PowerPoint

HKEY_CLASSES_ROOT\TypeLib\{91493440-5A91-11CF-8700-00AA0060263B}\

  • 2.a is for Office 2010
  • 2.b is for Office 2013
  • 2.c is for Office 2016

Outlook

HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\

  • 9.4 is for Office 2010
  • 9.5 is for Office 2013
  • 9.6 is for Office 2016

Office Common

HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}}\

  • 2.5 is for Office 2010
  • 2.7 is for Office 2013
  • 2.8 is for Office 2016

COM Interfaces

HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C033A-0000-0000-C000-000000000046}\TypeLib\Version

  • 2.5 if for Office 2010
  • 2.7 is for Office 2013
  • 2.8 is for Office 2016

HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C0339-0000-0000-C000-000000000046}\TypeLib\Version

  • 2.5 if for Office 2010
  • 2.7 is for Office 2013
  • 2.8 is for Office 2016

Solution 3: Edit registry TypeLib value part 2

  1. Open Poll Everywhere log PollEvPresenterAdaptee.log. Search for TYPE_E_LIBNOTREGISTERED. Looking for a ID number. e.g. {000C03A7-0000-0000-C000-000000000046}
  2. Follow Microsoft’s instructions for a manual repair.

Please email us at support@polleverywhere.com if you have any trouble, or this does not resolve your issue.

Resources

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