Get Poll Everywhere application logs

Poll Everywhere Customer Support may ask for the application logs. Here are instructions on where to find them by platform.

Windows

Contact support ribbon button

When “Contact support” is pressed, Poll Everywhere automatically gathers the logs, zips them, opens their file location, and opens Application Troubleshooting page. From there, drag and drop the zip file onto the “Drag and drop” box.

PowerPoint contact support

Validator

The validator tool can be used to run diagnostics on local Poll Everywhere applications.

The Validator is an executable, and does not need to be installed. It will run as soon as you open it.

Validator

  • On the bottom right is a button that says “Open Logs Location”. It takes about 20 seconds to gather and generate the logs.
  • This can be used to upload the logs via the Application Troubleshooting page.

Mac

When “Contact support” is pressed, Poll Everywhere automatically gathers the logs, creates a zip file, opens their file location, and opens Application Troubleshooting page. From there, drag and drop the zip file onto the “Drag and drop” box.

Mac contact support

Google Slides

When “Contact support” is pressed, Poll Everywhere downloads the logs to the your downloads folder, and opens Application Troubleshooting page. From there, drag and drop the zip file onto the “Upload file” box.

GSlides contact support

Resources

Find out more about using Poll Everywhere to delight your audience, class, or colleagues.