Support, reliability and security

Compare Poll Everywhere vs. iClicker support and reliability

Reliability Poll Everywhere Mentimeter
Uptime, 3 month test - 4/16 99.98%, professionally monitored (99.96% UptimeRobot)
Downtime, 3 month test - 4/16 21 minutes (2 min - UptimeRobot) None
Public status page http://status.polleverywhere.com http://status.mentimeter.com/
Underlying technology Ruby on Rails, Backbone, Websockets Python
Reference customers 60% of the Fortune 1000 and nearly half a million educators; clients include Google, McDonalds, MIT, Accenture, Oracle, TED, Genentech, P&G. Notre Dame, MIT, UC schools. Whitehouse McKinsey, Accenture, H&M, Microsoft, Ericsson, Telefonica, Imperial College, KLM, EF Education, Harvard, Columbia, Duke
Security Poll Everywhere Mentimeter
Security against cheating Yes None
Data security Comprehensive security program that is audited in detail by banks, defense contractors, accounting firms, and R&D departments
Regular independent security audits Annual pen-testing by market-leading third-party provider
Support Poll Everywhere Mentimeter
Contact methods Phone, email, community message board, Twitter, blog, Facebook, UserVoice Phone, Email, Kundo (forum), Twitter, In-app chat
Phone 8am - 8pm EST M-F, Phone number posted on all pages No
After-hours 24/7 phone Yes, if prescheduled No
Dedicated in-person support Yes, call for pricing and availability No
Twitter @pollevhelp
Email 8am - 8pm EST M-F
Self-help instructional videos 32 0
Webinar Weekly webinars for users presenters and educators None
Frequently asked question library 54 curated, 300 on community message board. 10, 217 on message board

Poll Everywhere vs. Mentimeter

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The world's largest companies and most dedicated educators trust Poll Everywhere for interactive presentations