FAQ Page: Poll Everywhere 2.0

Yes — and this is where the Poll Everywhere Live App comes in. The Live App lets you present polls from any presentation software: Google Slides, Keynote, Canva, Prezi, PowerPoint, or anything else. It works by running alongside your presentation and detecting Poll Everywhere QR codes on screen, then replacing that view with the live activated poll — no browser extension, no add-on, no integration to maintain per tool.

The Live App also works with both Poll Everywhere 1.0 and 2.0 slides, even mixed in the same presentation. This is a significantly better experience than tool-specific integrations, which have become increasingly difficult to maintain reliably as browser security and platform policies have tightened across both Microsoft and Google's ecosystems. The Live App solves that problem once, for every presentation tool.

Download the Poll Everywhere Live App

For desktop PowerPoint users, Poll Everywhere offers a native PowerPoint add-in that embeds polls directly into your slide deck. Once installed, you can insert polls into any existing presentation — no rebuilding from scratch. When you present, polls run live as native slides and results update in real time without leaving PowerPoint.

Download the PowerPoint add-in

If you use PowerPoint on the web, SharePoint, or PowerPoint Live, use the Poll Everywhere Live App instead — it provides a better experience for those environments.

→ See: [Does Poll Everywhere work with Google Slides, Keynote, and other tools?](#)

The Poll Everywhere add-in (v1.0.2.0) is compatible with:

• PowerPoint 2013 SP1 or later on Windows
• PowerPoint 2016 or later on Windows and Mac
• PowerPoint 2019 or later on Windows and Mac
• PowerPoint on the web
• PowerPoint on Mac and Windows (Microsoft 365)

The add-in can be acquired using a Work or school account or a personal Microsoft account.

Yes. With the PowerPoint add-in, polls are embedded as slides in your deck and run live without switching windows or applications. Participant responses appear in real time directly on the slide as your audience responds — no alt-tab required.

Yes, depending on how you present:

• Desktop PowerPoint users → install the PowerPoint add-in
• Everyone else (Google Slides, Keynote, Canva, web-based PowerPoint, etc.) → install the Poll Everywhere Live App

If you're presenting from a computer that has neither installed, you can present directly from the Poll Everywhere web interface at app.polleverywhere.com in a browser window alongside your slides.

See our PowerPoint add-in troubleshooting guide in the support center for common issues and fixes. If you're running into persistent problems, the Poll Everywhere Live App is a reliable alternative that works across all presentation environments.

Enterprise is priced and scoped per organization — there are no published rates. For corporate customers, licensing is per presenter: each person who runs polls needs their own account, and license count is determined by how many presenters your organization needs. For higher education institutions, pricing is typically structured around Full Time Enrollment (FTE) — the number of enrolled students — rather than presenter count, reflecting how campuses deploy Poll Everywhere at scale.

Custom contracts and SLAs are available at the Enterprise tier. Enterprise agreements include dedicated support, custom audience sizes, and optional procurement accommodations. Contact Sales to scope your organization's plan.

No. Each presenter needs their own account. This is a common assumption worth correcting: shared account credentials aren't supported, and every active presenter requires their own license.

That said, the Teams and Enterprise plans are designed for multi-presenter organizations. Shared polls and shared folders let teams collaborate on content — building, reusing, and organizing activities together — while each presenter maintains their own login and independently controls their live sessions.

Yes. SAML SSO is supported at the Enterprise (business) and Campus-wide (education) tiers. Poll Everywhere 2.0 uses WorkOS for identity management, which means all WorkOS-supported identity providers are available — including Okta, Azure AD, Google Workspace, and many others. If your organization uses a SAML 2.0-compatible IdP, it's supported.

SSO is configured in Organization Settings → Authentication tab. Setup assistance is available through your dedicated success manager or Sales.

Yes. SCIM is supported in both Poll Everywhere 1.0 and 2.0. In 2.0, SCIM provisioning is handled via WorkOS, which supports the most common SCIM-compatible directory providers — including Okta, Azure AD, and others. See the full list of supported providers at workos.com.

SCIM enables automated user provisioning and deprovisioning directly from your identity provider, so you can manage Poll Everywhere access centrally alongside the rest of your organization's software. Available at the Enterprise and Campus-wide tiers.

Yes — custom branding is available starting at the Teams plan ($84/month). Teams plan branding options include your organization's logo, custom colors, and a custom username and URL (your `pe.app/yourname` link). Poll Everywhere's own logo can also be removed at this tier.

Custom domain names (e.g., polls.yourcompany.com) are not currently supported.

Enterprise plans include all Teams branding capabilities as part of the broader custom agreement.

Yes. Poll Everywhere's Enterprise plan supports many thousands of simultaneous participants — the exact ceiling is determined on a consulting basis and scoped with Sales based on your event's requirements. Infrastructure scales to meet the need; there is no fixed published limit.

Below Enterprise, the largest retail audience size is 700 (Teams and Educator+ plans). For any event expected to exceed that, contact Sales to discuss an Enterprise plan or a dedicated event arrangement.

User management lives in Organization Settings → User Management tab, accessible from the account menu in the lower-left corner of the interface. From there, administrators can invite users, assign roles, and manage access across the organization.

Poll Everywhere has five user roles: Administrator, Creator, Team Manager, Presenter, and Participant. Administrators have full access to organization settings and user management. Team Managers can manage users within a specific team. Creators and Presenters can build and run polls. Participants are audience members.

Organization-wide usage analytics — including activity across all presenters — are available at the Enterprise tier. Teams plan users have access to their own activity data. For a full breakdown of what's available at each plan, contact Sales or review your plan's feature set in account settings. For detailed user management documentation, see User Management in the support center.

Enterprise accounts include a dedicated Customer Success Manager, as well as onboarding and staff training to get your organization up to speed. Ongoing support runs five days a week via phone and email. For high-stakes events, event-day support is also available.

Teams plan accounts include phone and email support. Present, Lecture, and comparable plans below Teams include email support. Free plan accounts have access to the support center and FAQ only.

Uptime SLA:

Poll Everywhere commits to 99.9% monthly uptime for subscribers. If that commitment is not met, service credits apply:

• Below 99.9% uptime → 10% credit
• Below 97.5% uptime → 20% credit
• Below 95% uptime → 30% credit

Downtime must be reported within 72 hours to servicelevel@polleverywhere.com. Credit requests must be submitted within 15 days of the end of the billing cycle. The SLA excludes scheduled maintenance (24-hour advance notice required), force majeure events, DDoS attacks, customer-caused issues, and free, beta, or trial accounts. The formal SLA is available to subscribers — contact Sales to include it in your agreement.

Poll Everywhere holds SOC 2 Type 2, ISO 27001, and ISO 27701 certifications. SOC 2 Type 2 confirms that our security controls have been independently audited and operate effectively over time — not just at a point in time. ISO 27001 covers information security management; ISO 27701 extends that framework specifically to privacy information management. Reports and certificates for all three are available on request through Sales.

Yes to both. Poll Everywhere is compliant with FERPA (the Family Educational Rights and Privacy Act) and COPPA (the Children's Online Privacy Protection Act). For full details on how Poll Everywhere handles student data in an education context — including LMS integration, gradebook sync, and data storage — see Section 5: Education & Classroom Use.

Yes. Poll Everywhere complies with GDPR and has certified under the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF — the formal legal mechanism for transferring personal data from the EU, UK, and Switzerland to the United States. Our DPF certification is publicly verifiable at dataprivacyframework.gov.

GDPR compliance is supported by our ISO 27001 and ISO 27701 certifications. EU and UK individuals have the right to access, correct, amend, or delete their personal data, and to receive that data in a portable format. Requests can be directed to privacy@polleverywhere.com.

A note on data residency: All Poll Everywhere data is stored on U.S.-based AWS infrastructure. A dedicated EU data region is not currently available. The DPF certification is the legal basis for EU-to-US data transfers. For the full policy, see the Data Privacy Framework and GDPR Compliance Policy.

All data is stored on AWS infrastructure located in the United States. Data at rest is encrypted with AES-256; data in transit is protected with TLS encryption. These are the same standards used across enterprise cloud infrastructure broadly.

No. Poll Everywhere does not sell user data. Sub-processors (third-party services used to deliver the platform) are bound by data processing agreements consistent with GDPR and Data Privacy Framework requirements. Poll Everywhere remains responsible and liable if any sub-processor handles data inconsistently with those requirements.

Data may be disclosed in response to valid legal requests from public authorities — for example, law enforcement or national security requirements. This is standard legal disclosure language required of any U.S.-based software company. For the full list of privacy commitments, see our Privacy Policy.

Personal data is retained for as long as necessary to fulfill the purposes described in the Privacy Policy, or as required by law. Retention periods account for the nature and sensitivity of the data, the reason it was collected, and applicable legal or accounting obligations.

Enterprise customers have access to configurable data retention settings and automated deletion options, allowing organizations to set retention policies that align with their own data governance requirements.

For all accounts: to request access to, correction of, or deletion of personal data, contact privacy@polleverywhere.com.

No. When geofenced attendance is enabled, a participant's location is verified at check-in to confirm they are within the defined GPS region — but that location data is not stored. Once verification is complete, no geolocation record is retained.

No. Poll Everywhere is a cloud-only platform, hosted on U.S.-based AWS infrastructure. There is no on-premises, private cloud, or self-hosted deployment option. A dedicated EU data region is also not available. Organizations with strict data residency requirements should review the Data Privacy Framework and GDPR Compliance Policy or contact Sales to discuss their specific requirements.

Contact Sales to request any of the following:

• SOC 2 Type 2 report
• ISO 27001 certificate and report
• ISO 27701 certificate and report
• HECVAT (Higher Education Community Vendor Assessment Toolkit)
• VPAT® Version 2.5 (WCAG 2.2 AA accessibility conformance report)

All security documentation is provided on request — typically to procurement teams, IT reviewers, and institutional compliance offices. Start at the Security page or reach out through Sales.

Yes. Poll Everywhere has a native Zoom integration — install the Poll Everywhere app from the Zoom App Marketplace to add it to your meetings. Once installed, presenters can run polls, Q&As, word clouds, quizzes, and other activities directly within the Zoom window, with no need to switch between applications.

The Zoom integration works alongside your existing slide presentations. If you're presenting in PowerPoint, Keynote, or Google Slides, Poll Everywhere activities display within that presentation while Zoom is running — no fumbling between apps. Participants see the poll inside Zoom and respond directly in the meeting window without opening any additional tabs or devices. Live results appear on the presenter's screen in real time, also within Zoom.

Yes. Poll Everywhere is available as a free app in the Microsoft Teams Marketplace. Find it in the Teams app menu, log in with your Poll Everywhere account, and you're ready to go.

The experience is fully contained within Teams for both presenters and participants. Presenters control and display activities from within the Teams interface; participants respond by selecting answer choices directly in Teams — no new tabs, no extra apps, no leaving the meeting. It works in-person, remotely, and in hybrid setups.

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Poll Everywhere has a native Webex integration for Poll Everywhere 1.0. Participants respond directly within the Webex meeting window — no separate tabs or devices needed.

A native Webex integration for Poll Everywhere 2.0 is not currently available. If you're using Poll Everywhere 2.0 with Webex, the recommended approach is the Poll Everywhere Live App: launch it alongside your Webex meeting, and participants join via the QR code or URL displayed on screen — the same browser-based experience that works for any meeting platform. See Section 4 for full details on the Live App.

No — for Zoom and Microsoft Teams, participants respond directly within the platform. There's no need to open a browser, switch apps, or pick up a separate device. Poll Everywhere shows up inside the meeting, and responses happen there too.

For Webex (1.0 integration) and any platform without a native Poll Everywhere app, participants join through a browser at [pe.app/[username]](#) or by scanning a QR code displayed on screen. This takes seconds and works from any smartphone or laptop browser — participants don't need to install anything.

Yes, and the setup is straightforward. Participants join Poll Everywhere through a browser (via QR code or the activity URL) regardless of where they are — in the room or dialing in from anywhere. The browser-based response model means location doesn't matter.

For the presenter side: if you're using the Poll Everywhere Live App, it works on the in-room display and can be shared simultaneously via screen share to remote participants. If you're presenting in PowerPoint or Keynote, the add-in handles in-room display while remote attendees can see the shared screen through their video conferencing app. Hybrid audiences respond the same way either way.

Yes. AI-powered poll creation is built directly into Poll Everywhere 2.0. When creating a new activity, describe your goal in the prompt field — for example, "Create a 4-question survey about onboarding" or "Create an icebreaker for a leadership workshop" — and Poll Everywhere will generate a complete poll for you. You can also paste in large document content or a URL, and the AI will draw from that material to generate relevant questions.

Suggested starter prompts appear below the input field if you want a jumping-off point. The activity type (Bar, Word Cloud, Clickable Image, Competition, Q&A, and others) can be selected before generation, or the AI will recommend one based on your goal. All AI-generated content is a starting point — everything is fully editable before you present.

> *Note: AI can make mistakes. Always review generated questions before presenting.*

Poll Everywhere currently uses Google Gemini to power AI poll creation and question refinement. If the underlying model changes, customers will be notified.

No. The AI only sees what you choose to send it — the text you type into the prompt, or any document content or URL you paste. Your existing polls, response history, and account data are not accessible to the AI.

Data you submit to the AI is not used by Google for model training.

Yes — both before and after generation. All AI-generated content is fully editable in the standard activity editor. You can change the question text, add or remove answer choices, adjust settings, and reorganize as you would with any activity you built manually.

For more targeted refinement, the Improve Question With AI panel lets you describe what you want in free text, or use quick-action buttons: Make it Easier, Fix Spelling & Grammar, Improve Writing, Simplify Language, or Make it Harder. This works on both AI-generated questions and questions you've written yourself.

> *Note: AI can make mistakes. Check important information before presenting.*

All Poll Everywhere plans include at least some AI features. For a full breakdown of which AI capabilities are available at each plan tier, see Section 2: Pricing, Plans & Billing.

Yes. Poll Everywhere exports response data as CSV. Exports are available on the Engage plan and above — free and Presenter plan accounts do not have access to data export.

To export, navigate to the Reports section of your account and download the CSV for any activity or report. CSVs can be shared with anyone — a colleague, a stakeholder, a LMS administrator — no Poll Everywhere account required to open or use the file.

Yes, for non-anonymous polls. Registered participants (those signed in via SSO or a Poll Everywhere account) appear by name in response data. Unregistered participants — those who joined with a QR code or URL without logging in — appear with randomly generated screen names.

When anonymity is enabled on a question, individual attribution is not surfaced regardless of registration status. Anonymity is a per-question setting and is off by default. See Section 3 for full details on how anonymity works.

Yes. Poll Everywhere includes sophisticated multi-session reporting for Engage plan users and above. You can generate reports that aggregate data across sessions over time — useful for tracking participation trends, comparing responses across class sections or recurring meetings, or building longitudinal data sets.

Multi-session reports are available in the Reports section of your account.

Yes. Reports export as CSV files, which can be shared directly with anyone — no Poll Everywhere account needed to open them. Download the CSV from the Reports section and share it however you'd like: email, shared drive, Slack, or any other file-sharing method your organization uses.

Poll Everywhere has an API. API access is not self-serve — it's available through a Sales conversation, so contact Sales if you need programmatic access to your data or want to integrate Poll Everywhere with other systems in your organization.

Yes — and for many one-time events, no purchase is required. The free trial includes 30 days of access and supports up to 700 participants, which covers the majority of single-room events.

For events that require more participants, dedicated event support, or custom infrastructure, contact Sales. There is no standalone self-serve events plan — large-scale events are handled as Enterprise arrangements, scoped to the size and requirements of the event.

Below the Enterprise tier, the largest available audience size is 700 participants (Teams plan). For events above that threshold, Poll Everywhere scales to many thousands of simultaneous participants — the exact ceiling is determined on a consulting basis with Sales, based on your event's specific requirements.

Enterprise event arrangements include dedicated Customer Success Manager support, event-day on-site support (available through Sales), and the full suite of presentation and engagement tools. For multi-speaker conferences, multiple presenters can run simultaneous sessions — each presenter needs their own Poll Everywhere account, but sessions can run in parallel without any coordination overhead.

Yes. Custom branding — including your organization's logo, colors, and a custom URL — is available starting at the Teams plan. Poll Everywhere's own branding can also be removed at this tier. Custom domain names are not currently supported. For full details, see Section 6: Enterprise & Corporate Use.

Poll Everywhere works with standard AV setups — projectors, displays, and stage screens of all kinds. For in-room display, the Poll Everywhere Live App is the recommended tool: launch it on the presenter's computer, connect to your venue's display or AV system, and live results appear on screen as responses come in. The Live App works with any HDMI, wireless display, or projection configuration your venue uses.

If you're presenting from PowerPoint or Keynote, the Poll Everywhere add-in displays results directly within your slide deck. Results update live on whatever screen the presentation is mirrored to.

Yes. Multiple presenters can run Poll Everywhere sessions simultaneously — useful for multi-track conferences, breakout sessions, or events with multiple speakers running in parallel. Each presenter needs their own Poll Everywhere account. Shared folders and shared polls allow event teams to collaborate on content in advance, while each presenter independently controls their own live session.

Yes. Poll Everywhere is a cloud-based platform and requires an active internet connection for both presenters and participants. There is no offline mode. If either side loses connectivity during a session, responses cannot be submitted or received until the connection is restored.

Poll Everywhere shows the connection state on screen so the presenter knows what's happening. Some participant responses may still come in briefly during a brief drop, depending on timing. Poll Everywhere automatically attempts to reconnect at intervals — similar to how TCP connections recover — so the session does not immediately terminate. In most cases, the presenter is back online and running within seconds.

If the connection is lost for an extended period, the practical recommendation is to have a mobile hotspot or secondary connection ready as a backup for high-stakes sessions.

Poll Everywhere works on virtually any device with a modern browser — smartphones, tablets, laptops, and desktops. As a general rule, any browser or device from roughly the last ten years will work. No app download is required for participants; they respond entirely in a browser.

This applies to iPads and Android tablets as well. Participants just open a browser and go to the activity URL or scan the QR code — there's nothing to install.

The most common causes:

Results not updating: The activity may not be in an active state — check that the poll is live and accepting responses. A browser refresh on the presenter's side often resolves display issues. A dropped internet connection will also pause result updates until reconnection.

Participants can't join: Verify that participants are using the correct URL (`pe.app/[your username]`) or scanning the current QR code. The activity needs to be active — if it hasn't been launched yet, participants will see a waiting state. If your plan's audience limit has been reached, additional responses will not be accepted.

When in doubt, a page refresh is the first diagnostic step for both issues.

Use the Clear Responses option on any activity to reset it for a new session. Clearing doesn't delete historical data — it creates a clean separation in your reporting between the previous activation and the current one. When you review reports, each activation is clearly delineated, so you can distinguish last week's class from this week's, or a dry run from the real session.

Yes. The recommended approach is to activate the poll as you would in a real session, submit a few test responses yourself (from a second device or browser tab), verify everything looks right, then clear responses before your actual session begins. Clearing separates the test run from the live session cleanly in reporting data — your test responses won't appear in your final results.

First, confirm your version of PowerPoint is supported: the add-in requires PowerPoint 2013 SP1 or later on Windows, PowerPoint 2016 or later on Mac, or Microsoft 365. For full installation and troubleshooting steps, see the Poll Everywhere for PowerPoint support article.

If the add-in continues to have issues, the Poll Everywhere Live App is the recommended alternative — it works alongside any presentation software without requiring an add-in, and is not affected by the Microsoft and browser security changes that can interfere with add-in loading. See Section 4 for details.

First, confirm that an account has been created with the email address you're using. If you're certain the account exists, try the following steps in order:

• Clear your browser's cache and cookies, then try signing in again at www.polleverywhere.com.
• Try a different browser.
• Open a private or incognito window and sign in from there.
• Disable any browser extensions (ad blockers, privacy tools) that may be interfering.
• Check whether a firewall or network restriction is blocking the login request.
• Confirm that your browser allows necessary cookies for polleverywhere.com.
• Double-check that you are entering the exact email address associated with your account — including any dots, plus signs, or aliases.

If none of these resolve the issue, contact Poll Everywhere Support.

Visit the Poll Everywhere password reset page and follow the instructions to receive a reset link by email. Full steps are in our support article: How to reset your password.

If your organization has set up Single Sign-On (SSO) with Poll Everywhere, you can sign in using your organization's identity provider instead of a password. For step-by-step instructions, see: Log in with your organization's SSO.

This is the most common SSO issue. It means your organization's Poll Everywhere account requires users to be explicitly invited before they can register via SSO — open self-registration has been turned off.

If you are a presenter or instructor: Contact the account owner at your organization and ask them to send you an invite.

If you are a participant or student: Contact your instructor or event host and ask them to invite you to the account.

The account owner can manage invitations from the User Management settings.

Authentication failures on your organization's SSO login page (the identity provider page, not Poll Everywhere's) are almost always caused by a permission or attribute configuration issue on the IT side, not in Poll Everywhere. Contact your internal IT team and let them know you're receiving an authentication failure when attempting to log in to Poll Everywhere via SSO. They will be able to check your account's SSO permissions and attribute mappings.

Follow these steps in order:

Step 1 — Reset the add-in

Fully close PowerPoint, including all open PowerPoint windows. This allows the Poll Everywhere add-in to reset. Reopen PowerPoint and look for the Poll Everywhere tab.

Step 2 — Sign in

If the Poll Everywhere tab is visible, open Settings → Log in. When PowerPoint opens a browser window, sign in using the same method you normally use (email/password or SSO).

Step 3 — If nothing happens after clicking Sign in

• Close any blank browser tabs that opened automatically.
• Click Sign in once more.
• If still stuck, clear your browser cache or switch to Chrome or Edge, then restart PowerPoint.

Step 4 — Clear the add-in's cookies and cache

If login problems persist, you may need to clear the cookies and cache stored inside the Poll Everywhere PowerPoint app itself. Follow the instructions here: Clear cookies and cache.

If you're a participant using a macOS or iOS device and encountering an authentication error, the issue may be related to Safari's cross-site tracking prevention settings. Follow the troubleshooting steps in this article: Safari cross-tracking on iOS device.