Professional Services

Going beyond self-service

While Poll Everywhere is primarily a low-cost self-service product, we know that some customers and events demand special attention that goes above what we provide out of the box.

On-Site Support

With on-site support, an engineer from Poll Everywhere is present on the ground wherever your event is being run. This enables them to work with other on-site production staff to rehearse cues, work around any audio/visual concerns, develop custom designs, running the polling during the event, and more.

This service is purchased separately from any plan, and is available for $1600/day which provides up to a continuous 8 hour block. Additional time is $200/hour. Actual travel costs will include air and ground transport, hotel, daily per diem (per IRS guidelines), and incidentals. A 50% deposit is required to schedule an engineer prior to the event. Cancellation of any on-site service must be done at least 48 hours in advance or a 50% daily penalty applies including travel change fees.

Events which require flights that meet or exceed 6 hours are only booked within business class using the most competitive fare of all airlines servicing the routes which provide the most direct flight options.

Talk to us at +1 (800) 388-2039 (US Tollfree) or +1 (773) 382-0377 (International) to schedule and discuss specifics.

Dedicated Remote Support

This level of support provides an engineer who is available at all times remotely (via phone, email, instant messenger, Skype, video feed, etc.) for a defined period of time. This is useful for events wishing to save on travel expenses but want to have an expert on-call who can instantly troubleshoot most problems.

This service is purchased separately from any plan, and is available for $200 per hour with a minimum of 1 hour at a time. This service is typically post-billed and due immediately upon invoice. This service must be scheduled and confirmed at least 48 hours in advance to guarantee availability.

Talk to us at +1 (800) 388-2039 (US Tollfree) or +1 (773) 382-0377 (International) to schedule and discuss specifics.

Custom Solutions

If your events require something that our product does not already provide, we can help you by providing bespoke development depending on the scope of the customizations and the particular requirements. Please note that we are not always able to accommodate every request. Talk with us to discuss specifics. These services are purchased separately from the base service plan. Each project is quoted separately and timeframe and cost may vary widely. All custom solutions are well-defined and projects start at $500.

Talk to us at +1 (800) 388-2039 (US Tollfree) or +1 (773) 382-0377 (International) to discuss your particular needs and get answers on feasibility, timeframe, and cost.

Sampling of customers who have used these services