Onsite and dedicated support
Going beyond self-service
We provide dedicated, customized support both in-person and remotely over the phone for enterprise roll-outs and events of all sizes.
With on-site support, a professional from Poll Everywhere is present on the ground wherever your event is being run. This enables them to work with other on-site production staff to rehearse cues, work around any audio/visual concerns, develop custom designs, running the polling during the event, and more.
This service is purchased separately from any plan, and is available for $1600/day which provides up to a continuous 8 hour block. Additional time is $200/hour. Actual travel costs will include air and ground transport, hotel, daily per diem (per IRS guidelines), and incidentals. A 50% deposit is required to schedule an engineer prior to the event. Cancellation of any on-site service must be done at least 5 days in advance or a 50% daily penalty applies including travel change fees.
Events which require flights that meet or exceed 6 hours are only booked within business class using the most competitive fare of all airlines servicing the routes which provide the most direct flight options.
Dedicated Remote Phone Support
This level of support provides an engineer who is available at all times remotely (via phone, email, instant messenger, Skype, video feed, etc.) for a defined period of time. This is useful for events wishing to save on travel expenses but want to have an expert on-call who can instantly troubleshoot most problems.
This service is purchased separately from any plan, and is available for $200 per hour with a minimum of 1 hour at a time. This service is typically post-billed and due immediately upon invoice. This service must be scheduled and confirmed at least 48 hours in advance to guarantee availability.
If your events require something that our product does not already provide, we can help you by providing bespoke development depending on the scope of the customizations and the particular requirements. Please note that we are not always able to accommodate every request. Talk with us to discuss specifics. These services are purchased separately from the base service plan. Each project is quoted separately and timeframe and cost may vary widely. All custom solutions are well-defined and projects start at $1000.
Poll Everywhere does not require formal training before using the product. As a self-serviceable and easy-to-use set of tools, most people will be comfortable learning by doing and as they go along discovering aspects of the product. However, there are times where you might prefer a guided training session. We deliver 1-hour sessions in which we cover the basics or more advanced uses. The hourly fee is $200 per hour which must be paid in advance to reserve an appointment. Sessions are generally delivered with a WebEx or GoToMeeting-style which includes screen sharing of the trainer's screen along with a conference bridge for all attendees. There is no limit to the number of attendees you would like to include in your training session.
Sampling of customers who have used these services
|TM Forum||Seagate||Wind River|
|Jive||AT&T||Meeting Planners International|
|Man vs. Food (Travel Channel)||Torrid||McDonald's Corporation|
|Curves International||Ernst & Young||G2|
|General Electric||TED Conference||Jack Morton|
|Kenwood Group||McCann Worldwide||Maldivian Democratic Party|
|PartyLite||PepsiCo||Proctor & Gamble|
|Raffles Institution (Singapore)||RSA Security||Dell|