Support, reliability and security

Compare Poll Everywhere vs. Top Hat support and reliability

We revise this information periodically to keep it current. This table was last updated December, 2016. If something looks inaccurate, please send updates to The trademarks and company names referenced below are the property of their respective owners and are not owned by or affiliated with Poll Everywhere.

Reliability Poll Everywhere TopHat
Uptime, 3 month test - 4/16 99.98%, professionally monitored (99.96% UptimeRobot)
Downtime, 3 month test - 4/16 21 minutes (2 min - UptimeRobot) None
Public status page None
Underlying technology Ruby on Rails, Backbone, Websockets Python, Django, React
Reference customers 60% of the Fortune 1000 and nearly half a million educators; clients include Google, McDonalds, MIT, Accenture, Oracle, TED, Genentech, P&G. Notre Dame, MIT, UC schools. Whitehouse 500+ schools (Harvard, Texas A&M, Waterloo, Toronto)
Security Poll Everywhere TopHat
Security against cheating Yes Yes - Blog post
Data security Comprehensive security program that is audited in detail by banks, defense contractors, accounting firms, and R&D departments
Regular independent security audits Annual pen-testing by market-leading third-party provider
Support Poll Everywhere TopHat
Contact methods Phone, email, community message board, Twitter, blog, Facebook, ZenDesk Phone, Email, Facebook, Twitter, Linkedin
Phone 8am - 8pm EST M-F, Phone number posted on all pages Yes, no posted times
After-hours 24/7 phone Yes, if prescheduled No
Dedicated in-person support Yes, call for pricing and availability No
Twitter @pollevhelp
Email 8am - 8pm EST M-F
Self-help instructional videos 32 15
Webinar Weekly webinars for users presenters and educators 4
Frequently asked question library 54 curated, 300 on community message board. 44

Poll Everywhere vs. Top Hat

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The world's largest companies and most dedicated educators trust Poll Everywhere for interactive presentations