Support, reliability and security

Compare Poll Everywhere vs. Top Hat support and reliability

Reliability Poll Everywhere TopHat
Uptime, 3 month test - 4/16 99.98%, professionally monitored (99.96% UptimeRobot)
Downtime, 3 month test - 4/16 21 minutes (2 min - UptimeRobot) None
Public status page None
Underlying technology Ruby on Rails, Backbone, Websockets Python, Django, React
Reference customers 60% of the Fortune 1000 and nearly half a million educators; clients include Google, McDonalds, MIT, Accenture, Oracle, TED, Genentech, P&G. Notre Dame, MIT, UC schools. Whitehouse 500+ schools (Harvard, Texas A&M, Waterloo, Toronto)
Security Poll Everywhere TopHat
Security against cheating Yes Yes - Blog post
Data security Comprehensive security program that is audited in detail by banks, defense contractors, accounting firms, and R&D departments
Regular independent security audits Annual pen-testing by market-leading third-party provider
Support Poll Everywhere TopHat
Contact methods Phone, email, community message board, Twitter, blog, Facebook, UserVoice Phone, Email, Facebook, Twitter, Linkedin
Phone 8am - 8pm EST M-F, Phone number posted on all pages Yes, no posted times
After-hours 24/7 phone Yes, if prescheduled No
Dedicated in-person support Yes, call for pricing and availability No
Twitter @pollevhelp
Email 8am - 8pm EST M-F
Self-help instructional videos 32 15
Webinar Weekly webinars for users presenters and educators 4
Frequently asked question library 54 curated, 300 on community message board. 44

Poll Everywhere vs. Top Hat

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The world's largest companies and most dedicated educators trust Poll Everywhere for interactive presentations